Shipping policy
Order processing times
Our orders are processed within 1-2 business days. During seasonal times
We appreciate your patience while we prepare your order.
Shipping times
We ship from our warehouses located in the United States. We currently ship in united States and with plans to expand to new countries in early 2024!
Shipping costs
Local Pickup
We currently offer free pickup at our retail location 120 W Commonwealth Ave SLC UT 84115. At checkout, select the pickup option and make your purchase. After you receive your order confirmation, you will receive a second email stating that we are preparing your order. Pickup orders are generally ready for pickup within 2-3 hours. If you have placed your order after business hours, or within 3 hours of the location closing. Your order will be prepared the following day.
When your order is ready for pickup, you will receive an email stating that you may visit our retail location with the business address and hours. Please bring a piece of valid identification and order confirmation email to the store.
Returns, Exchanges, Cancellations
Full refunds and exchanges are offered for regular priced merchandise within 20 days of purchase from retail locations. or within 20 days that tracking indicates an order has been delivered, Refunds will be returned to the original payment method used to make the purchase. for all returns or exchanges:
Sale and discount items are not eligible for returns or exchanges.
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at 801.410.1707 so we can make these changes immediately. If your order ships and the changes have not been made, please return items unused for a full refund.
We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date. please wait 48 hours before contacting us at 801.410.1707. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos, and send them to us at Hello@shopdakotaridge.com. We will send you a return label to ship the items back to us and will send you a new order with brand new products immediately.
Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.
